Frequently Asked Questions
HOW LONG IS A HIRE PERIOD?
Unless otherwise specified our hire period is 5 days. We are open from Monday to Friday between 09:00 to 17:00. If you require the props for longer please discuss with the team and we can organise additional hire periods depending on availability.
IS THERE A MINIMUM HIRE ORDER?
In order for our team to continue to offer a great service and speedy responses we have a minimum hire order of £150.00 ex vat for items collected/returned to our studio in Edinburgh. For items to be delivered/collected there is a minimum hire order of £200 ex vat. Delivery and collection charges are quoted separately and are dependent on location.
WHAT IS YOUR DELIVERY FEE?
Our delivery fees vary depending on the location of your event. To give you an idea of how we price our deliveries we take into consideration the following:
- Address for delivery/collection – it is based on mileage from our warehouse in Pirrie Street, EH6 5HY @ £1.00 (ex VAT) per mile.
- Quantity of items – whether it will fit in one van or will require more.
- Bulkiness of item/s – will it require just the driver or an additional crew member to help lift & shift.
- Business hours are generally a reduced fee (Monday – Friday 09.30 – 16.30). Evening and weekends will incur an additional fee.
We do our absolute best to try and make your delivery and pickup fee affordable and certainly do not use delivery charges to make a profit.
ARE WE ABLE TO PICKUP OUR HIRE ORDER?
Yes of course – Our collection and return policy is only in working hours and available Monday – Friday 09.30 – 16.30. To avoid any late fees, all items must be returned at the agreed date.
WHAT AREAS DO YOU SERVICE?
Predominantly we service Edinburgh and the surrounding areas, however have worked all over Scotland and Northumberland. We are always happy to arrange dry hires further afield, but you would need to arrange your own courier.
DO YOU OFFER A “SETUP” SERVICE WHEN YOU DELIVER?
We normally deliver the items and expect someone to be there to direct us to where the items are required. We will then leave it to the wedding co-ordinator / wedding party to arrange as they please. If you need us to set up anything or would like a more hands on service then please get in touch with our team. We would be happy to discuss any event requirements and installation costs. Please see event design section of our website for inspiration.
Some items for hire are based on an installation only rather than dry hire as they require setting up onsite. We will notify you of these when you enquire.
WHAT ARE YOUR HIRE CANCELLATION POLICIES?
Cancellations 30 days prior to your booking will be eligible for a partial refund minus 25% of the hire value and a £50.00 administration fee.
Cancellations within 30 days prior to your delivery will be refunded the delivery and pickup fees only. The hire items amount will not be refunded as this is considered loss of opportunity.
Please select your hire items wisely; once you’ve confirmed and paid for the hire we do not allow items to be changed due to loss of opportunity.
WHAT HAPPENS IF SOMETHING GETS BROKEN/DAMAGED OR UNRETURNED?
If an item is not returned, broken or damaged beyond repair, payment at cost price value is required within seven days. If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.
All hire items must be returned in the collected packaging including cardboard boxes. If not returned in the state you collected the items there will be extra charges.
WHEN IS FULL PAYMENT EXPECTED?
Full payment is required to confirm the hire.