The Raeburn Hotel

Privacy Policy

At Carnival Chaos, we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your query and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

1. your name
2. address
3. phone number
4. email address
5. requirements

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

HOW LONG IS A HIRE PERIOD?
Unless otherwise specified our hire period is 5 days. Please arrange collection date and time prior to confirmation. If you require the props for longer please discuss with the team and we can organise additional hire periods depending on availability.

IS THERE A MINIMUM HIRE ORDER?
In order for our team to continue to offer a great service and speedy responses we have a minimum hire order of £150.00. Delivery and collection charges are quoted separately and are dependent on location.

WHAT IS YOUR DELIVERY FEE?
Our delivery fees vary depending on the location of your event. To give you an idea of how we price our deliveries we take into consideration the following:

• Address for delivery/collection – it is based on mileage from our warehouse in Pirrie Street, EH6 5HY @ £1.00 (ex VAT) per mile.
• Quantity of items – whether it will fit in one van or will require more.
• Bulkiness of item/s – will it require just the driver or an additional crew member to help lift & shift.
• Business hours are generally a reduced fee (Monday – Friday 09.30 – 16.30). Evening and weekends will incur an additional fee.

We do our absolute best to try and make your delivery and pickup fee affordable and certainly do not use delivery charges to make a profit.

ARE WE ABLE TO PICKUP OUR HIRE ORDER?
Yes of course – But please arrange a mutually convenient date and time for both collection and return. To avoid any late fees, all items must be returned at the agreed date.

WHAT AREAS DO YOU SERVICE?
Predominantly we service Edinburgh and the surrounding areas, however have worked all over Scotland and Northumberland. We are always happy to arrange dry hires further afield, but you would need to arrange your own courier.

DO YOU OFFER A “SETUP” SERVICE WHEN YOU DELIVER?
We normally deliver the items and expect someone to be there to direct us to where the items are required. We will then leave it to the wedding co-ordinator / wedding party to arrange as they please. If you need us to set up anything or would like a more hands on service then please get in touch with our team. We would be happy to discuss any event requirements and installation costs. Please see event design section of our website for inspiration.
Some items for hire are based on an installation only rather than dry hire as they require setting up onsite. We will notify you of these when you enquire.

WHAT ARE YOUR HIRE CANCELLATION POLICIES?
Cancellations 30 days prior to your booking will be eligible for a refund, less the £25.00 administration fee, and 10% of the hire charge.
Cancellations within 30 days prior to your delivery will be refunded the delivery and pickup fees only. The hire items amount will not be refunded as this is considered loss of opportunity.
Please select your hire items wisely; once you’ve confirmed and paid for the hire we do not allow items to be changed due to loss of opportunity.

WHAT HAPPENS IF SOMETHING GETS BROKEN/DAMAGED OR UNRETURNED?
If an item is not returned, broken or damaged beyond repair, payment at cost price value is required within seven days. If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.
All hire items must be returned in the collected packaging including cardboard boxes. If not returned in the state you collected the items there will be extra charges.

WHEN IS FULL PAYMENT EXPECTED?
Full payment is required to confirm the hire.